When you sign up to use SentInbox, you agree to the terms and conditions described in our Terms of Service and Anti-spam Policy. Please review all of this documentation.

SentInbox is not for the delivery of Unsolicited Bulk Email, or Unsolicited Commercial Email, otherwise known as SPAM and we refer to the definition of SPAM provided by the Spamhaus website: http://www.spamhaus.org/consumer/definition/

All mail that is sent from SentInbox must be CAN-SPAM compliant and also CASL compliant. You agree to be aware of and adhere to the policies, laws, and requirements of any country to which you send mail via SentInbox.

What kind of email addresses is ACCEPTABLE to send to with SentInbox?

You need to have their permission. This could be done through:

  • An email newsletter subscriber form on your website.
  • An opt-in checkbox on a form. This checkbox must not be checked by default, the person completing the form must willingly select the checkbox to indicate they want to receive emails from you.
  • If someone completes an offline form like a survey or enters a competition. You may only contact them if it was clearly stated that you’ll be contacting them by email or when they ticked a box indicating they would like to be contacted.
  • If it is coming from your customers’ data and who have purchased from you.

What kind of email address is NOT ACCEPTABLE to send to with SentInbox?

You can’t import or send to any email address which:

  • You do not have explicit, provable permission to contact in relation to the topic of the email you’re sending.
  • You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself.
  • You haven’t contacted them via email in the last 2 years. Permission doesn’t age well and these people have either changed email address or won’t remember giving their permission in the first place.
  • You scraped or copy and pasted from the web. Just because people publish their email address doesn’t mean they want to hear from you.

Content you should include in your email

Every email you send using SentInbox must include a single-click unsubscribe link that instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.

Account Suspension

We reserve the right to suspend your account immediately and start investigating your activity if your campaigns have a high percentage of spam complaints (more than 0.1%), bounces (more than 20%) or very small open rate (less than 5%). If it turns out that you were sending emails without permission – we will terminate your account. We can ask you to prove that you have permission from your recipients and we can close your account if you do not have such proof. Otherwise, we will activate your account and you will be able to use the service again.

Are you sending SPAM? Take our short quiz:

  1. Are you mailing to anyone who has not explicitly agreed to receive mail from you?
  2. Are you sending to a purchased list of addresses?
  3. Are you using false information in your profile, such as using an incorrect originating address?
  4. Are you using a domain name that you are not authorized to use?
  5. Is your subject line misleading or deceptive?
  6. Does your email not include a working unsubscribe option?

If you answered YES to ANY of these questions it is likely you are either a spammer or will be labeled as one.

If you have questions or concerns, please contact our support team before you attempt to send mail: Support

We can detect if you send spam, here is how:

  • Every email that goes through our platform is reviewed until your account has been approved by a member of our team.
  • We monitor what accounts are sending on what IPs every day and at all hours and we can pinpoint which accounts are causing problems easily.
  • Our systems are integrated with spam reporting services from major ISPs. If someone marks your mail as spam because you didn’t have permission to send them mail, we will know about it right away. We allow an acceptable number of complaints on your account (industry standards state that your complaint rate should not exceed 0.1% of your total recipients. For example, that is 10 complaints for every 10,000 recipients). If you exceed this amount, your account may be suspended and you will need to contact our support team for advice.
Last updated: March 21, 2016